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Official Platform Rules & Agreement

Terms and Conditions โ€“ Jili PG Online Gaming Philippines

These terms govern your use of the Jili PG platform. Reading them properly before you register is genuinely worth your time โ€“ they explain your rights, our responsibilities, and the rules that keep the platform fair and safe for every Filipino player.

Last Updated: July 2025  ยท  Effective Immediately Upon Registration
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Why These Terms Matter for Every Jili PG Player

Six things our Terms and Conditions protect โ€“ for you and for the platform

Your Account Security

The terms define your responsibility for keeping your Jili PG login secure and what happens if your account is compromised. Clear rules protect both you and the platform from fraud and unauthorised access.

Deposits & Withdrawals

Every rule around GCash deposits, Maya transfers, withdrawal timelines, and minimum amounts is spelled out clearly. No hidden restrictions โ€“ just transparent policies that Filipino players can rely on.

Bonus Fairness

Bonus terms on Jili PG are written to be readable, not buried in footnotes. Wagering requirements, eligible games, time limits, and withdrawal conditions are all explained in plain Philippine English.

Age & Identity Rules

The 21+ age requirement, identity verification process, and what happens with accounts that cannot be verified are all covered. These rules keep Jili PG safe and legal for the entire Philippine community.

Game Integrity

Rules about fair play, prohibited software, collusion, and what Jili PG does when suspicious behaviour is detected. These protections ensure every player at every table competes on equal terms.

Responsible Gaming Rights

Your right to set deposit limits, request self-exclusion, and access responsible gaming tools is guaranteed by these terms. Jili PG cannot override a player's self-imposed protection settings.

These Terms and Conditions ("Terms") form a legally binding agreement between you and Jili PG ("we", "us", "the platform"). By registering an account, making a deposit, or using any part of the Jili PG website, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, you must not use the platform.

1. Acceptance of Terms

By accessing and using the Jili PG platform โ€“ whether you are browsing, creating an account, depositing funds, placing bets, playing games, or requesting a withdrawal โ€“ you are entering into a binding agreement with Jili PG and agreeing to be bound by these Terms and Conditions in their entirety.

These Terms apply to all users of the Jili PG platform, including registered players, visitors, and anyone who interacts with any part of the service. If at any time you do not agree with any section of these Terms, you are required to stop using the platform immediately and close your account.

Jili PG reserves the right to update these Terms at any time. Continued use of the platform after any amendment constitutes acceptance of the updated Terms. We will notify players of material changes via email or a platform notification where reasonably practicable.

Tip for Jili PG players: save or bookmark this page so you can refer back to the Terms whenever you have a question. The version effective at the time of any dispute is the version that applies.

2. Eligibility

To register and maintain an account on Jili PG, you must meet all of the following requirements:

  • You must be at least 21 years of age at the time of registration, in compliance with Philippine law applicable to online gaming.
  • You must be a natural person โ€“ corporate accounts are not permitted on the player-facing Jili PG platform.
  • You must not be self-excluded from Jili PG or prohibited from using the platform under any applicable law or regulatory requirement.
  • You must not be acting on behalf of another person, syndicate, or organisation in connection with your Jili PG account activity.
  • You must not be a resident of any jurisdiction where online gaming is prohibited or where Jili PG is not authorised to operate.

Jili PG reserves the right to request documentary proof of age, identity, and residency at any time. Accounts that cannot provide satisfactory verification may be suspended and any balances held pending review.

Underage gaming is strictly prohibited on Jili PG. Any account found to belong to a person under 21 years of age will be immediately closed and all funds returned after identity verification. Jili PG takes its obligations under Philippine law seriously.

3. Account Registration

Each player is permitted to hold one account only on Jili PG. The existence of duplicate accounts โ€“ whether intentional or the result of a registration error โ€“ is a breach of these Terms and may result in account suspension and forfeiture of balances.

3.1 Accurate Information

You must provide accurate, complete, and truthful information during registration on Jili PG. This includes your legal name, date of birth, residential address in the Philippines, valid email address, and mobile number linked to your GCash or Maya account. Providing false information is grounds for immediate account termination.

3.2 Account Verification (KYC)

Jili PG is required by its operating licences to verify player identities. You may be asked to submit one or more of the following documents:

  • Philippine government-issued ID (e.g., PhilSys national ID, passport, driver's licence, SSS/GSIS ID, PRC ID, voter's ID)
  • Proof of residential address (e.g., utility bill, bank statement, barangay certification) dated within 90 days
  • Selfie photo holding your ID
  • Source of funds declaration for accounts with high transaction volumes

Failure to complete KYC verification when requested may result in your account being suspended and withdrawal requests placed on hold until verification is completed to Jili PG's satisfaction.

3.3 One Account Per Household

While Jili PG does not categorically prohibit multiple people within the same household from having accounts, each account must be registered to an individual with their own unique identity, email address, and payment method. Household accounts that show signs of coordinated bonus abuse will be reviewed and may be restricted.

4. Account Security

You are solely responsible for maintaining the confidentiality of your Jili PG login credentials โ€“ username, password, and any two-factor authentication codes. Jili PG will never contact you to ask for your password under any circumstances.

You must not share your Jili PG account access with any other person, including family members. All activity that occurs under your account credentials is your responsibility, whether or not it was authorised by you, except where there is evidence of a platform-side security breach.

If you suspect that your Jili PG account has been accessed without your permission, you must contact our support team immediately via live chat or email at support@jilipg.best. Prompt notification is essential to limiting potential losses and allowing us to protect your account.

Jili PG strongly recommends enabling two-factor authentication (2FA) on your account. 2FA adds a second layer of security that significantly reduces the risk of unauthorised access even if your password is compromised.

5. Deposits

Jili PG accepts deposits in Philippine Peso (PHP โ‚ฑ) via the following payment methods:

Payment MethodMin. DepositProcessing TimeFee
GCashโ‚ฑ50InstantNone
Maya (PayMaya)โ‚ฑ50InstantNone
GrabPayโ‚ฑ50InstantNone
Coins.phโ‚ฑ50InstantNone
InstaPayโ‚ฑ100Up to 1 hourNone
PESONetโ‚ฑ200Same business dayNone
BDO / BPI / UnionBankโ‚ฑ100Up to 2 hoursNone
Visa / Mastercardโ‚ฑ100Instant to 1 hourNone

All deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted on Jili PG. If a deposit is received from a payment method that does not match your Jili PG account name, the funds may be reversed and your account suspended pending investigation.

Jili PG does not charge fees on deposits. However, your payment provider may apply their own transaction fees โ€“ these are outside Jili PG's control and are your responsibility to understand before initiating a transfer.

Never deposit funds into a Jili PG account that you do not intend to use for gaming. Deposits are intended for gaming activity and are subject to anti-money laundering review if funds are deposited and immediately withdrawn without any gaming activity taking place.

6. Withdrawals

Jili PG processes withdrawal requests to the same payment method used for the original deposit wherever possible. Withdrawals to a different payment method may require additional identity verification.

6.1 Processing Times

The majority of GCash and Maya withdrawal requests on Jili PG are processed within 15 minutes of approval. Bank transfer withdrawals may take up to one business day. These timeframes represent our standard performance โ€“ during peak periods or for accounts undergoing enhanced review, processing may take longer.

6.2 Withdrawal Conditions

  • Minimum withdrawal amount: โ‚ฑ100
  • Your Jili PG account must be fully KYC-verified before your first withdrawal
  • Any active bonus funds with outstanding wagering requirements cannot be withdrawn until the requirements are met
  • Jili PG may request source of funds documentation for large withdrawal requests
  • Withdrawals will only be processed to accounts verified in your name

6.3 Withdrawal Fees

Jili PG does not charge any fees for standard withdrawal requests. We aim to ensure that Filipino players receive the full amount they request without deductions on our side. Your own payment provider may apply receiving fees depending on their policies.

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7. Bonuses and Promotions

Jili PG offers bonuses and promotional offers to both new and existing players on the platform. All bonuses are subject to the specific terms attached to each promotion, which are published on the relevant promotion page. The following general rules apply to all bonuses on Jili PG unless a specific promotion's terms state otherwise:

7.1 Wagering Requirements

Most bonuses on Jili PG are subject to wagering requirements (also called rollover or playthrough requirements). These require you to wager the bonus amount โ€“ or the bonus plus deposit amount โ€“ a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement multiplier for each bonus is stated clearly in the promotion terms.

7.2 Eligible Games

Not all games on Jili PG contribute equally to wagering requirements. Live casino games, slots, and Filipino card games typically contribute differently. The contribution breakdown for each bonus is listed in the promotion's specific terms. Playing ineligible games while a bonus is active will not contribute to your wagering progress.

7.3 Bonus Validity Period

All bonuses on Jili PG have an expiry period from the time they are credited to your account. If the wagering requirement is not completed within the validity period, the bonus and any associated winnings will be forfeited. Validity periods are stated clearly in each promotion's terms โ€“ typically between 7 and 30 days.

7.4 One Bonus at a Time

Players may only have one active bonus running on their Jili PG account at any given time unless a specific promotion explicitly states that it can be stacked with another active bonus. Attempting to claim multiple bonuses simultaneously may result in bonus forfeiture.

7.5 Bonus Abuse

Jili PG actively monitors for patterns consistent with bonus abuse, including but not limited to: creating multiple accounts to claim a welcome bonus more than once, making low-risk bets designed specifically to meet wagering requirements without genuine gaming activity, and coordinating with other players to exploit bonus structures. Accounts found to be engaged in bonus abuse will have bonuses cancelled and may be restricted or closed.

Always read the full terms of any Jili PG bonus before accepting it. If anything in a promotion's terms is unclear, contact our support team before you start playing โ€“ it is much easier to clarify upfront than to raise a dispute after the fact.

8. Game Rules and Fairness

All games available on the Jili PG platform are operated under independently certified rules and use Random Number Generator (RNG) technology that has been audited and certified by recognised independent testing agencies. The house edge for each game type is published in the game information within the Jili PG platform.

For live casino games streamed from certified studios, the rules and game procedures are governed by the studio provider's certified game rules in addition to Jili PG's general terms. Jili PG streams live tables from internationally recognised and regulated studio providers only.

In the event of a game malfunction, technical error, disconnection during a hand, or any other technical failure on the platform or on your device, Jili PG will use the hand history and game log to determine the fairest resolution for all parties involved. Jili PG's determination in these situations is final.

8.1 Disputes

If you believe a game result on Jili PG was incorrect, you must raise a dispute within 72 hours of the affected session by contacting support@jilipg.best with your account details, game name, table or game ID, date and time, and a description of the issue. Disputes raised after 72 hours may not be investigated due to the unavailability of relevant game logs.

9. Prohibited Conduct

The following activities are strictly prohibited on the Jili PG platform and may result in immediate account suspension, balance forfeiture, and reporting to relevant authorities:

  • Use of automated betting software, bots, scripts, or any tool that allows betting without manual human input
  • Collusion with other players to gain an unfair advantage in any game, including but not limited to poker, Pusoy, and live casino games
  • Any form of chip-dumping, soft-playing, or coordinated strategy between accounts operated by different players
  • Exploiting software bugs, glitches, or errors in the platform to gain financial advantage โ€“ any winnings obtained through exploitation will be voided
  • Money laundering or any activity that uses the Jili PG platform to process illegally obtained funds
  • Creating multiple accounts, whether under your own name or using false identities, to claim bonuses or circumvent account restrictions
  • Threatening, harassing, or abusing Jili PG staff or other players through any platform channel
  • Attempting to manipulate live game results through communication with studio staff or game system interference

Jili PG cooperates fully with Philippine law enforcement and regulatory bodies in investigating suspected criminal activity, including money laundering and fraud. Player data may be disclosed to authorities where required by law.

10. Responsible Gaming

Jili PG is committed to promoting responsible gaming among all Filipino players on the platform. The following tools are available to all registered users and can be activated at any time from your account settings:

  • Deposit limits โ€“ set daily, weekly, or monthly caps on how much you can deposit. Limits are applied immediately when activated and can only be reduced instantly; increases require a 24-hour cooling-off period.
  • Session time reminders โ€“ set reminders to appear after a chosen period of continuous play to help you monitor your gaming time.
  • Self-exclusion โ€“ exclude yourself from the Jili PG platform for a minimum period of 7 days, up to permanent exclusion. Self-exclusion is applied immediately and cannot be reversed during the chosen period.
  • Reality check notifications โ€“ receive periodic updates showing your net gaming position during active sessions.

If you are concerned about your gaming behaviour or that of someone you know, Jili PG encourages you to reach out to our responsible gaming team via support@jilipg.best. We take all responsible gaming communications seriously and treat them with full confidentiality.

More detail on Jili PG's responsible gaming approach is available on our Responsible Gaming page.

11. Account Suspension and Termination

Jili PG reserves the right to suspend, restrict, or permanently close any player account at its discretion, with or without prior notice, where:

  • The account has been used in breach of these Terms and Conditions
  • The player has provided false or misleading registration information
  • KYC verification has not been completed within the required timeframe
  • Suspicious financial or gaming activity has been detected that warrants investigation
  • A player has been identified as self-excluded or as an underage individual
  • The player's continued use of the platform creates legal, regulatory, or reputational risk for Jili PG

Where an account is suspended for investigation rather than a confirmed breach, Jili PG will aim to complete its review within 14 business days. If the investigation concludes that no breach occurred, the account will be reinstated and any funds held during the suspension will be returned.

You may also close your own Jili PG account at any time by contacting support@jilipg.best. Voluntary account closure will be processed within 5 business days. Any remaining real-money balance will be paid out to your verified payment method after standard identity verification.

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12. Intellectual Property

All content on the Jili PG platform โ€“ including but not limited to the Jili PG brand name, logos, game interfaces, graphics, software, written content, and structural design โ€“ is the intellectual property of Jili PG or its licensed content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Jili PG platform for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any part of the Jili PG platform without our prior written permission.

The game engines and RNG systems used on Jili PG are licensed from their respective developers and are protected by separate intellectual property arrangements. Any attempt to reverse-engineer, decompile, or extract the source code of any game or platform component is prohibited.

13. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, Jili PG's total liability to any player for any claim arising from use of the platform is limited to the amount deposited by the player in the 30 days immediately preceding the event giving rise to the claim.

Jili PG shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of gaming opportunity, arising from:

  • Platform downtime, technical errors, or maintenance periods
  • Delays in game result processing or payout processing attributable to third-party payment providers
  • Loss of access to your account due to forgotten credentials where you have not enabled account recovery options
  • Any third-party content, game provider actions, or linked services outside Jili PG's direct control
  • Force majeure events including but not limited to natural disasters, government actions, internet outages, or pandemic-related disruptions

Nothing in these Terms limits Jili PG's liability for fraud, gross negligence, or any other matter that cannot be excluded by law in the Philippines.

14. Privacy and Data Protection

Jili PG collects, processes, and stores personal data from players in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on Jili PG, you consent to the collection and processing of your personal information as described in the Privacy Policy.

Your personal data is used for account management, KYC verification, payment processing, responsible gaming monitoring, and improving the Jili PG platform experience. Jili PG does not sell player data to third parties for marketing purposes.

You have the right to access, correct, and request deletion of your personal data held by Jili PG, subject to legal retention requirements. Data access requests should be directed to support@jilipg.best with the subject line "Data Access Request".

15. Changes to These Terms

Jili PG may update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For significant changes that materially affect player rights, Jili PG will provide notice via email to your registered address or via a platform notification displayed upon your next login.

Your continued use of the Jili PG platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the platform and contact support to close your account.

We encourage all Jili PG players to review these Terms periodically. The most current version is always available at this URL: jilipg.best/terms-conditions

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines and the regulations applicable to online gaming operations as issued by relevant Philippine regulatory authorities.

Any dispute arising from or in connection with these Terms that cannot be resolved through Jili PG's internal dispute resolution process shall be subject to the exclusive jurisdiction of the appropriate Philippine courts or regulatory bodies, depending on the nature of the dispute.

Jili PG operates under valid gaming licences issued by the appropriate Philippine regulatory authority. Players are encouraged to review Jili PG's licence details on our About Us page.

17. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a formal dispute, complaint, or responsible gaming request, please contact Jili PG through the following channels:

  • Live Chat: Available 24/7 directly on the Jili PG platform โ€“ fastest response time
  • Email: support@jilipg.best โ€“ for formal queries, disputes, and KYC-related questions
  • Responsible Gaming Team: responsible@jilipg.best โ€“ for self-exclusion, limit requests, and gaming concern escalations

Jili PG's customer support team operates 24 hours a day, 7 days a week. We aim to respond to all email queries within 24 hours and to resolve live chat queries within the same session where possible.

For the fastest resolution of any account, payment, or game issue, live chat on the Jili PG platform is your best option. Our support agents are trained on all aspects of the platform and can handle most queries in a single conversation.

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