Privacy Policy – Jili PG Online Gaming Philippines

1. About This Privacy Policy

Jili PG is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy is written to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

This policy describes the types of personal information we collect, the reasons we collect it, how long we keep it, who we may share it with, and the rights you have over your own data. We have tried to write this in straightforward language that does not require a law degree to understand – because Filipino players deserve clarity, not confusion.

This Privacy Policy applies to all personal data processed by Jili PG in connection with your account registration, identity verification, gaming activity, payment transactions, customer support interactions, and marketing communications (where you have consented to receive them).

2. Personal Data We Collect

Jili PG collects personal information that is necessary for operating a licensed online gaming platform in the Philippines. The categories of data we collect are described below:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (to verify you are 21 years of age or older)
• Residential address in the Philippines
• Email address
• Mobile phone number (typically the number linked to your GCash or Maya account)
• Username and encrypted password
• Government-issued ID documents submitted for KYC verification (e.g., PhilSys national ID, passport, driver's licence, UMID, PRC ID, voter's ID)
• Selfie photos submitted as part of liveness or identity verification checks

2.2 Financial and Transaction Data

• GCash account number or mobile number used for deposits and withdrawals
• Maya wallet details used for transactions
• Bank account details for bank transfer transactions (BDO, BPI, UnionBank, etc.)
• Visa or Mastercard details for card transactions (stored securely and never in full on Jili PG servers)
• Deposit history, withdrawal history, and transaction timestamps
• Source of funds documentation where required for high-value account activity

2.3 Gaming Activity Data

• Game session logs including games played, bet amounts, and results
• Bonus and promotion redemption history
• Wagering patterns and session duration information used for responsible gaming monitoring
• Responsible gaming tool settings you have activated (deposit limits, session reminders, self-exclusion)

2.4 Device and Technical Data

• IP address at the time of login and during gaming sessions
• Device type, operating system, and browser version
• Geolocation data (at the city level) to verify you are accessing Jili PG from an eligible location
• Session duration and navigation patterns within the platform

2.5 Customer Support Data

• Records of live chat conversations, email correspondence, and any documents shared with our support team
• Dispute records and resolution outcomes

3. How We Collect Your Data

Jili PG collects personal data through the following methods:

4. Why We Use Your Personal Data

Jili PG uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes are:

• Account creation and management – to set up and maintain your Jili PG player account, process your login credentials, and manage your account settings and preferences.
• Identity verification (KYC) – to confirm you are who you say you are, to verify your age as 21 or above, and to comply with anti-money laundering (AML) regulatory requirements applicable to online gaming operators in the Philippines.
• Payment processing – to process your GCash deposits, Maya transfers, bank transfers, and card transactions, and to ensure withdrawals are paid to the correct verified account.
• Game operation and integrity – to deliver games to you, maintain accurate bet and result records, investigate disputes, and detect cheating or fraudulent gaming activity.
• Responsible gaming – to monitor your gaming patterns for signs of problem gambling behaviour, to apply the responsible gaming settings you have activated, and to reach out proactively if we have genuine concern about your gaming behaviour.
• Customer support – to answer your queries, resolve disputes, process KYC documents, and provide technical assistance.
• Legal and regulatory compliance – to meet our obligations under Philippine gaming law, AML requirements, tax reporting, and any regulatory requests from relevant Philippine authorities.
• Platform improvement – to understand how Filipino players use Jili PG and to improve game selection, interface design, and overall platform performance based on aggregated and anonymised usage data.
• Marketing communications – to send you promotional offers and updates about Jili PG, but only where you have explicitly consented to receive such communications. Marketing consent is separate from platform access and can be withdrawn at any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, Jili PG processes your personal data on the following legal grounds depending on the processing activity:

• Contractual necessity – processing required to fulfil our obligations to you as a Jili PG account holder, including account management, game delivery, and payment processing.
• Legal obligation – processing required to comply with Philippine gaming regulations, AML laws, tax reporting requirements, and NPC obligations.
• Legitimate interests – processing for fraud prevention, platform security, and responsible gaming monitoring, where our interest in protecting players and the platform is proportionate and not overridden by your rights.
• Consent – processing for marketing communications and optional features. You may withdraw consent at any time without it affecting your access to Jili PG.

6. Who We Share Your Data With

Jili PG does not sell or rent personal data to any third party. We share your information only in the following circumstances and only with parties that are contractually required to protect your data to the same standard Jili PG applies:

6.1 Payment Service Providers

We share necessary transaction data with GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard processors to execute your deposits and withdrawals. These providers are licensed financial institutions subject to Bangko Sentral ng Pilipinas (BSP) oversight.

6.2 Identity Verification Services

KYC document processing may involve licensed third-party identity verification providers who cross-reference your submitted documents against Philippine government identity databases. These providers are bound by strict data processing agreements and applicable Philippine privacy law.

6.3 Game Content Providers

Live casino studio providers and game developers whose titles are available on Jili PG may receive anonymised or pseudonymised session data necessary to deliver and audit game content. They do not receive your full identity or financial details.

6.4 Regulatory and Law Enforcement Authorities

Where required by valid legal process, court order, or regulatory request, Jili PG may disclose player data to relevant Philippine government authorities, including the National Privacy Commission, Philippine Amusement and Gaming Corporation (PAGCOR), and law enforcement agencies investigating financial crimes.

6.5 Professional Advisers

Lawyers, auditors, and compliance consultants may access limited player data where necessary to provide professional services to Jili PG. All such parties are bound by professional confidentiality obligations.

7. Cookies and Tracking Technologies

Jili PG uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to keep you logged in securely, and to understand how players use different parts of the platform. The types of cookies we use are:

• Essential cookies – required for basic platform functionality including session management, login persistence, and security features. These cannot be disabled without breaking core platform functions.
• Performance cookies – collect anonymised information about how pages are used, which games are visited most, and where technical errors occur. This data helps us improve Jili PG for all Filipino players.
• Functional cookies – remember your platform preferences such as language settings, game display options, and responsible gaming notification preferences.
• Analytics cookies – used to measure aggregate platform traffic and understand broad usage patterns. Jili PG uses analytics data at an aggregated level only and does not use it to build individual player profiles for advertising.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the Jili PG platform properly. Jili PG does not use third-party advertising cookies or sell cookie data to marketing networks.

8. How We Protect Your Data

Jili PG implements multiple layers of technical and organisational security measures to protect player personal data. These include:

• SSL/TLS encryption – all data transmitted between your device and Jili PG servers is encrypted using modern TLS protocols. The padlock icon in your browser confirms this protection is active.
• Encrypted data storage – sensitive data including KYC documents, financial details, and account credentials are stored encrypted at rest using current industry-standard encryption algorithms.
• Access controls – Jili PG staff access to player data is restricted on a strict need-to-know basis. Access logs are maintained and audited regularly.
• Two-factor authentication – available to all Jili PG players and required for staff accessing administrative systems. We strongly encourage all players to enable 2FA on their accounts.
• Fraud monitoring – automated systems monitor account activity 24/7 for unusual patterns that may indicate fraud, account compromise, or money laundering activity.
• Regular security audits – platform security is reviewed and tested regularly by internal and external security professionals.

9. How Long We Keep Your Data

Jili PG retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The general retention principles we apply are:

• Active account data – retained for the duration of your account's existence on Jili PG.
• Transaction and gaming records – retained for a minimum of 5 years after the transaction date, as required by Philippine AML regulations and gaming licence conditions.
• KYC documents – retained for a minimum of 5 years after account closure, or longer where required by regulatory direction.
• Customer support records – retained for 2 years after the last support interaction unless the matter is subject to ongoing legal proceedings.
• Marketing consent records – retained for as long as necessary to demonstrate your consent history or until you withdraw consent and a reasonable period has passed for any related audits.
• Closed account data – where you close your Jili PG account voluntarily, core identity and transaction records are retained for regulatory compliance purposes but are not used for active profiling or marketing.

When personal data is no longer required and retention periods have expired, it is securely deleted or anonymised in accordance with our data lifecycle policy.

10. Your Data Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Jili PG. We are committed to honouring these rights within the timeframes set by applicable law:

To exercise any of these rights, contact Jili PG at support@jilipg.best with the subject line "Data Rights Request". Include your registered email address and a description of the right you wish to exercise. We will verify your identity before processing any data rights request.

11. Children's Privacy

Jili PG does not knowingly collect personal data from individuals under the age of 21. The platform is restricted to adults who meet the minimum age requirement for online gaming under Philippine law. If you are a parent or guardian and you believe your child has registered on Jili PG, please contact us immediately at support@jilipg.best.

Where we discover or are informed that an account belongs to an underage individual, we will close the account immediately, return any funds to the payment method used for deposits, and delete or securely retain the associated personal data as required by applicable law.

12. International Data Transfers

Jili PG primarily processes and stores player data within secure systems accessible to its Philippine operations. Where data is processed by third-party service providers with infrastructure outside the Philippines – such as international KYC providers, payment processors, or live casino studio operators – Jili PG ensures that appropriate safeguards are in place.

These safeguards include contractual data processing agreements that require overseas processors to apply data protection standards equivalent to those required under Philippine law. Jili PG does not transfer personal data to jurisdictions without adequate data protection frameworks without appropriate contractual safeguards in place.

13. Third-Party Links

The Jili PG platform may contain references to third-party services such as payment apps or gaming content providers. This Privacy Policy applies only to data processed by Jili PG directly. We are not responsible for the privacy practices of third-party platforms you may access in connection with your Jili PG activities.

When you use GCash, Maya, or any other payment application in connection with your Jili PG account, that provider's own privacy policy applies to data you share with them. Jili PG encourages you to review the privacy policies of any third-party service you use alongside our platform.

14. Updates to This Privacy Policy

Jili PG may update this Privacy Policy from time to time to reflect changes in applicable Philippine law, regulatory requirements, or our data processing practices. When significant changes are made, we will notify registered players via their registered email address or via a platform notification on their next login.

The effective date at the top of this policy reflects when the current version took effect. Your continued use of Jili PG after a policy update constitutes your acknowledgement of the revised policy. We encourage all players to review this page periodically.

Previous versions of the Jili PG Privacy Policy are available on request by contacting support@jilipg.best.

15. Contact Us and How to Make a Complaint

If you have any questions about this Privacy Policy, want to exercise a data right, or wish to raise a concern about how Jili PG handles your personal information, please contact us through the following channels:

• Email: support@jilipg.best – for general privacy enquiries and data rights requests
• Data Privacy Officer Email: privacy@jilipg.best – for formal data protection concerns and NPC-related matters
• Live Chat: Available 24/7 on the Jili PG platform for urgent privacy concerns

We aim to respond to all privacy-related enquiries within 15 business days. For complex data rights requests, we will acknowledge receipt within 5 business days and complete the request within 30 calendar days.

15.1 National Privacy Commission

If you are not satisfied with how Jili PG has handled your personal data or a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent authority responsible for enforcing the Data Privacy Act in the Philippines. Information about how to file a complaint is available on the NPC's official website.